Orders come out from our warehouses every day, but due to the Covid-19, the management and transport of the luminaires can be delayed.
Once the luminaires are in preparation, no returns will be allowed.
Please be patient, we work every day to be able to give you the best possible service.
Free transport for orders over:
- 1000,00€ European Union, including England, the Canary Islands, Ceuta, Melilla and Andorra (Net Amount).
- Orders less than 1000,00 euros for shipments to the European Union will be borne by the customer.
- If the purchase price is less than € 1000, the delivery expense must be payed by the customer.
Safe Shopping Guarantee
- Telephone advice and e-mail.
- Confirmation of orders and delivery date by e-mail.
The payment forms available to you are described below:
- Bank transfer.
- Credit card (American Express cards are not accepted).
Please contact us for more information -> email@example.com
Contact phone numner: 902 090 570
Monday to Friday from 8:00h to 13:30h and 16:30h to 20:00h.
We have an after-sales service to solve any problem with our items or shipments.
Through it we offer you fast and effective attention.
To get in touch you can use any of the following means:
953 24 45 14
The products offered on ilutop.com are manufactured exclusively, individually, for our customers, so certain products will not accept returns of any kind, unless the provider of ilutop.com indicates otherwise.
According to article 103 of the Consumers and Users Law, if once the online order has been made, the customer decides to withdraw (return the product) and terminate the contract, he may do so freely within 14 business days from receipt of the product, being sufficient for it to send an e-mail to the following email address: firstname.lastname@example.org.
To make the return for withdrawal, the merchandise must be in perfect condition, with all its complete accessories, as well as with the original packaging intact. The customer may make the return personally or through a transport company. Transportation costs arising from the change will be borne by the buyer. In the event that the consumer chooses to make the return through a transport company, he must take all necessary measures to ensure that the original packaging of the manufacturer is not damaged, altered or deteriorated in any way. ILUTOP reserves the right to carry out a preliminary analysis of the merchandise before accepting the return. ILUTOP will examine its content, in order to verify its perfect condition, for acceptance. The reception of the returned merchandise will not suppose in any case acceptance or conformity of the state of the same, reason why ILUTOP. will have a period of 15 days to manifest to the client the existing damages in the returned product, consequence of an unreasonable use, whose compensation must be satisfied by the client. The refund of the price to the consumer will be made by bank transfer.
If the manufacturer decides to charge Ilutop some type of depreciation (handling costs, administrative expenses, etc.) it will be charged to the customer.